Privacy Policy
Learn how we securely protect your personal data.
1. Introduction
Welcome to Progress Physio ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.progressphysio.co.uk/. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information we collect
When you navigate our website, certain non-personal information is automatically collected via third-party analytics tools like Google Analytics. This includes anonymised data such as your general location (via IP address), browser type, operating system, and the specific times and pages you access. We use this data strictly to understand how visitors interact with our site so we can improve its performance and usability.
3. Use of Your Information
We only use the information we collect for legitimate business and operational purposes. Specifically, we use your data to:
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Respond to your inquiries: To process and reply to any messages, questions, or appointment requests you submit via our contact form.
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Maintain website functionality: To monitor traffic, ensure the website loads correctly, and protect our infrastructure from malicious activity or fraud.
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Improve user experience: To analyse anonymised browsing data (via Google Analytics) so we can understand which services are most relevant to our visitors and optimise our page layout.
4. Disclosure of your information
We do not sell, trade, or rent your personal data to any third parties. We only share information with trusted third-party service providers who are essential to operating our website and conducting our business, strictly under confidential agreements. This includes:
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Our Website Host: Wix, which hosts our website platform and securely processes form submissions.
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Our External Booking System: WriteUpp (operated by Pathway Software), which handles clinical appointments securely when you choose to book a service.
We may also disclose your information if legally required to do so by UK law, to enforce our website policies, or to protect our rights, safety, or the safety of others.
5. Data security
We take the security of your data seriously. Because our website is primarily informational, we do not store medical records or clinical intake data on this site. Any personal information submitted via our online contact form is transmitted securely over an encrypted connection (HTTPS) and is only accessible by authorised staff members who require the information to respond to your inquiry and are bound by strict confidentiality.
6. Cookies and tracking technologies
We use essential cookies to ensure our website functions correctly, remains secure, and loads quickly. If you consent via our cookie banner, we may also use performance cookies (such as Google Analytics) to help us understand how visitors interact with our site.
7. Your data protection rights
Depending on your location, you may have the following rights regarding your personal data:
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The right to access – You have the right to request copies of your personal data.
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The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
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The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
8. Changes to this privacy policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
9. Changing your cookie preferences
You can manage your preferences at any time directly through our website’s cookie settings banner. Alternatively, you can allow or block cookies by adjusting your internet browser settings. Please note that while our website will function normally for browsing services, disabling essential cookies entirely via your browser may affect the availability or functionality of certain interactive features on our site.
10. Contact us
If you have any questions about this Privacy Policy, please contact us at:
Progress Physio
Last Updated: 19/06/2026